Position Overview

Ultimate Staffing Services is actively seeking a Resource Coordinator to join their client's team in California. This is a temporary position, covering maternity leave for a duration of six months. The role is fully on-site in Oakland and requires a candidate who is bilingual in English and Spanish. The position is perfect for someone with a customer service or administrative background who is extremely friendly and engaging.

Responsibilities

Resource Referral Counseling & Outreach Services

• Partner with the Family Services team to manage a busy work environment serving clients to help meet their needs.
• Provide resource counseling sessions to patients
• Enroll families in related programs
• Represent agency at workshops, community fairs, information sessions, and related outreach events.

Referral Database & Provider Support Services

• Provide support to family child care providers and child care centers through database updates and maintenance of program profiles.
• Maintain a referral database and track reports in Excel for quality assurance.
• Conduct outreach to and intake sessions with newly licensed child care providers.
• Enter and process data, run reports, and conduct basic data analysis.
• Launch online provider portal update process; develop and conduct outreach plan for provider awareness.
• Provide technical assistance and training to providers on its usage through group trainings and one-on-one support sessions.

Administrative Support

• Assist in the development of a plan for resource and referral outreach materials that engage providers and parents on core services.
• Assist in the development of team training and onboarding materials and resources for new staff.
• Coordinate program materials audit and update process of R&R parent and child development handouts with BANANAS branding focus.

Requirements

• Bilingual in English/Spanish.
• Background in customer service or administrative roles preferred.

Work Hours

Monday to Friday, 9:00 AM - 4:30 PM with a paid meal break.

Benefits

Competitive hourly pay ranging from $23.00 to $29.00.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.